Our goal is to promote responsible alcohol service and enhance guest safety and enjoyment. SeatGeek Stadium staff are trained in responsible alcohol management. Alcohol sales will be cut at the 75th minute of the match.
Rules and Regulations governing alcohol management at SeatGeek Stadium:
While we always strive to provide the most accurate information regarding SeatGeek Stadium policies, alcohol policies are subject to change without notice.
Animals or pets are not permitted at SeatGeek Stadium with the exception of service animals for guests with disabilities.
Banners, flags, and signs (collectively, “Banners”) are permitted within the stadium provided they follow the requirements:
Stadium Management and Red Stars staff reserves the right to remove and confiscate any Banner at any time for any reason. Guests who fail or refuse to comply with these requirements are subject to ejection.
Please note – some events may prohibit Banners of any type, such as concerts, selected family events and other sanctioned events. For questions about events, please call the Chicago Red Stars at 312-241-2069 prior to the event. While Banners that meet the above guidelines are allowed at most sporting events, SeatGeek Stadium reserves the right to change or cancel this policy at any time without notice, if deemed necessary by management.
No commercial or flash photography of any kind is allowed. Camcorders or any other audio/visual equipment is prohibited unless authorized in advance by the team. Specifically, the use of the following equipment is not allowed:
Lenses or Lens Attachments over 6″
Monopods or tripods
Flash equipment of any sort
Stadium Management and Red Stars staff reserve the right to remove and confiscate any prohibited and unauthorized audio/visual equipment at any time for any reason. Guests who fail or refuse to comply with these requirements are subject to ejection.
Guests can use cellular phones if they do not interfere with other guests in the seating area. If guests need to have a long cell phone conversation, it is suggested that they exit the seating area and conduct the conversation on the concourse.
All children 2 years of age and older require a ticket to gain admission to Red Stars events.
SeatGeek Stadium:
7000 S Harlem Avenue, Bridgeview, IL 60455
SeatGeek Stadium General Line: 708-594-7700
Chicago Red Stars Offices:
820 W Jackson Blvd, Chicago, IL 60607
Red Stars Ticket Office: 312-241-2069
The Chicago Red Stars are committed to creating a safe, comfortable and enjoyable soccer experience for all guests in and around our stadiums. Fans must abide by this Fan Code of Conduct as well as all stadium rules. Fans are responsible for reviewing both prior to arriving at the stadium. Fans have a right to an environment where:
* THROWN OBJECTS: The use of streamers and confetti as an expression of fan enthusiasm is not prohibited but will be kept under review. Streamers are not to be used to impact the competition and/or thrown at or toward a player, match officials, staff members, or in the field of play.
Failure to abide by this code of conduct is subject to sanctions, including, but not limited to, ejection without refund, banishment from future Chicago Red Stars matches, revocation of ticket privileges for future games, revocation of season tickets, and/or arrest.
Fans are encouraged to report any inappropriate behavior to any Chicago Red Stars staff member of stadium staff member.
The Chicago Red Stars and the stadium reserve the right to determine what unruly or unacceptable behavior is and to take all actions permitted by applicable law.
The Chicago Red Stars thank you for your cooperation. Enjoy the game and your experience.
The Chicago Red Stars reserve the right to change or modify this Fan Code of Conduct in its sole discretion.
A First Aid station is on the Main Concourse behind section 120. If you require medical attention, please go to the First Aid station, or notify the nearest Red Stars or SeatGeek Stadium associate.
Outside food and beverages are not allowed into SeatGeek Stadium.
Concession stands and specialty concession carts are available on the East and North concourse as well as drinking fountains behind section 188.
If you have severe food allergies, contact the Red Stars Ticketing Department and we will arrange for you to bring your own food.
Gates open 60-minutes prior to match time. All guests may enter the facility through Gate C. In addition, Four Star Club, Field Table, Field Seat and Suite Ticket Holders may enter through Gate D. All Season Ticket Members will have a dedicated entry lane found at Gate C.
Chicago Red Stars staff are available to help you with any questions, issues, or concerns during your visit to SeatGeek Stadium. During the event, representatives can be found throughout the stadium, but specifically at Ticketing Headquarters behind section 123 on the Northeast concourse.
During the event, representatives can answer questions, address concerns, assist with lost children, handle lost and found services and more. During non-event hours, the Chicago Red Stars can be reached at 312-241-2069 or [email protected].
All lost and found items will be turned into the Red Stars Ticketing Headquarters located behind Section 123 during events or at their conclusion. Inquiries during an event can be brought to the Ticketing Headquarters. After the event, guests wishing to inquire about the recovery of lost items should call the Chicago Red Stars at 312-241-2069. Guests claiming lost items should be prepared to positively identify the item, present a valid photo identification card, and sign a receipt. After 30 days, all unclaimed lost and found items will be released to charitable organizations.
Lost children will be escorted to the Red Stars Ticketing Headquarters located behind section 123 on the Northeast concourse. Separated parties should seek the assistance of any stadium employee, security personnel, or usher.
Media will check in at Gate E and be escorted to the press box located on Level 4 on the stadium's west side. Media access to the press box for Chicago Red Stars is accessible by stairs at the southwest end of the West concourse or via an elevator at the northwest end of the West concourse. All media for Chicago Red Stars matches must have proper facility credentials which may be collected at the Media Entry Gate (Gate E). To register for media credential approval click here.
Chicago Red Stars Merchandise can be purchased at the on the main Concourse atop the Gate C stairs and in the Fan Zone inside Gate C. On match days, the merchandise stores are open 60 minutes prior to kick-off (at gate opening) and will remain open until the match concludes.
Chicago Red Stars merchandise is also available online at shopredstars.com.
Parking for all Chicago Red Stars fans is available at SeatGeek Stadium through entrance S2 on 71st Street and entrance N on Harlem Ave. (Prepaid parking pass and credit accepted).
For a more convenient parking experience, the Red Stars recommend purchasing parking in advance for all matches here.
Cars - $20
Bus - $30
Parking lots open two (2) hours prior to all match start times.
SeatGeek Stadium, the Chicago Red Stars, and the National Women’s Soccer League pledge to protect a fan’s right to:
Enjoy the match in a safe, clean and healthy environment
Cheer, sing, and otherwise support their team
Be treated in a courteous and professional manner
For safety reasons, fans will be refused entry if they have prohibited items. Illegal items will be confiscated and turned over to the police. If a guest is found inside the stadium with prohibited items, the items will be confiscated, and the fan may be ejected from the facility.
The following items are not permitted in SeatGeek Stadium:
Aerosol Cans
Alcohol or Illegal Substances
Back Packs or Sling Packs (draw string packs that are less than the maximum size of 14″ x 14″ x 6″ are permissible)
Balls (of all types and sizes, including soccer balls), Balloons and Beach Balls
Cameras with Lenses or Lens Attachments over 6”
Confetti
Coolers or Ice Chests
Drones
Fireworks, Flares or Smoke Bombs
Hoverboards
Large Bags and Purses (limit: 14″x14″x6″)
Laser Pointers
Noisemaking Devices (i.e. whistles, air horns, vuvuzelas)
Outside Food and Beverages
Poles to Display Banners, Flags, etc.
Pets (Note: exception for certified service animals)
Umbrellas
Video or Recording Devices and Tripods
Weapons
Any Other Item Deemed to be Inappropriate or Dangerous by Stadium Staff
INDIVIDUALS WHO DELIBERATELY ATTEMPT TO BRING BANNED ITEMS THROUGH SECURITY CHECKPOINTS ARE SUBJECT TO EJECTION
SeatGeek Stadium has a strict “no re-entry” policy during events, with the following limited exceptions. Guests who wish to return a prohibited item to their vehicle or need to exit and re-enter due to a personal emergency (i.e., to retrieve medicine from their vehicle) must first contact a Chicago Red Stars or stadium Security associate to arrange. Guests who need to escort a service animal to an animal relief area are allowed re-entry to the facility. All such guests should notify a Chicago Red Stars or stadium Security associate prior to exiting the facility to ensure reentry.
Restrooms are throughout the Main Concourse.
Women’s Restrooms located behind sections 130, 125, 119, 113, 110, 104
Men’s Restrooms located behind sections 130, 122, 116, 108, 105
Family restrooms are located behind Sections 128, 103 and 1355.
All-gender restrooms are behind sections 128, 103 and 135.
Field Side Tables and Seating guests can utilize restrooms on the main concourse behind section 129 and 130, or the all-gender restroom located behind section 135.
For guests with tickets in Sections 135–139, restroom facilities are behind section 139.
Uniformed security personnel are can be found throughout the stadium. SeatGeek Stadium and the Chicago Red Stars provide security at all events. If you are experiencing a problem with another patron or have a safety concern, please do not take matters into your own hands. Bring the situation to the attention of the nearest Red Stars or SeatGeek Stadium associate. During the event, representatives can be found throughout the stadium, but specifically at Ticketing Headquarters behind section 123 on the Northeast concourse.
SeatGeek Stadium is designated as a non-smoking facility by Illinois state law. Smoking is prohibited in the seating areas, the stadium concourses, within 15 feet of any building exit, entry, or window, on suite terraces and any other enclosed areas.
Smoking is ONLY permitted in the designated smoking area in the SeatGeek Stadium Plaza near Gate C.
To prevent potentially dangerous situations, concourses, stairs, aisles, and other shared areas may not be blocked by parked strollers. Strollers may be checked at the Red Stars Ticketing Headquarters behind section 123 as space allows.
Tailgating is permitted before Chicago Red Stars matches if conducted safely and respectably. Activities must comply with proper fan decorum. Please adhere to the following policies as it relates to tailgating:
No glass bottles
Douse all burning charcoal and dispose in Hot Coals Only bins
No ball playing or Frisbee throwing
Please set your grills, coolers, etc. in front of or behind your vehicle
Tailgating set-up must not interfere with free flow of traffic
No kegs or bulk quantities of alcohol
Outside food and beverage is not permitted inside the stadium
One car = One parking space
Please bag and properly dispose of your trash
Outside caterers not permitted
Sale of food/beverage is not permitted
No open flames
Post-event tailgating is not allowed
Stadium Management and Red Stars staff reserve the right to remove and confiscate any prohibited and unauthorized items at any time for any reason. Guests who fail or refuse to comply with these requirements are subject to ejection from the premises and may be denied entry to the event.
Taxi cabs and rideshares will be allowed to pick-up/drop-off guests in the East parking lot. Expect delays due to heavy event day traffic.
The SeatGeek Stadium Ticket/Box Office is at 7000 S Harlem, Bridgeview, IL 60455
The phone number for Chicago Red Stars ticket sales is 312-241-2069 and a ticketing representative can be reached Monday – Friday (9:30 am to 5:00 pm).
On event days, the Ticket Office will be open two (2) hours prior to the event and is located on the east side of the stadium at Gate D. At least one box office window will remain open through the conclusion of each match to provide for purchasing of tickets to future matches.
Tickets purchased through our partner, tickets.com, or any other secondary source are non-refundable. All sales are final.
During any event, every person in the facility (except for children under the age of 2 years old sitting in a lap) must be in possession of one of the following:
A valid event ticket
A valid team/event/league credential
A valid SEATGEEK STADIUM ID for on-duty working staff
Any person discovered inside the stadium without one of the above-mentioned items will be asked to leave the facility. Those who refuse to leave may be considered trespassing and may be subject to arrest.
Persons found to have counterfeited, voided, or stolen tickets and/or credentials will be asked to leave the facility. Persons who refuse to comply will be considered trespassing and are subject to arrest. Persons found in possession of counterfeit, voided, or stolen tickets may be given the choice of purchasing valid tickets, when available, from the Red Stars Box Office. We encourage guests to only purchase from authorized outlets to avoid problems with counterfeit, stolen, void or other invalid tickets. The resale of tickets (“scalping”) is against the law and will not be permitted in and around the property of SeatGeek Stadium. Violators will be reported to the Village of Bridgeview Police Department.
All guests must produce a valid event ticket or credential to the SeatGeek Stadium event staff. Guests who refuse to show their tickets or credentials are subject to ejection.
Guests may not change their seat/suite at any time during any event. Guests who are discovered to have changed their seat/suite are subject to ejection.
Umbrellas are not permitted inside SeatGeek Stadium as they interfere with other guests' enjoyment of the match. Security on matchdays will request that you return your umbrella to your vehicle, otherwise it will be confiscated at the gate.
Will Call is located at the main Ticket/Box Office at Gate D. Will Call is only open on match days two (2) hours prior to game time. Only the person whose name appears on the ticket order may pick up the ticket(s) and you must produce a valid photo identification to pick up the ticket(s).
